Overview
From $53,413 to $65,061 Annually
110 State Street
Albany, NY 12236
Minimum Qualifications
Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:
Non-Competitive Qualifications for appointment under the NY HELPS Program:
For appointment to a Program Aide (SG-13), you must have:
- Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.
Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
For 70.1 transfer to a Program Aide (SG-13), you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-11 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
55b/55c Program appointment:
This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)
Duties
Clerical Support
- Work in a team and with customers in a professional and effective manner.
- Act as the 1099 purchasing agent for the Federal Reporting Unit.
- Act as the point of contact for OSC Helpdesk Inquiries.
- Prepare written correspondence to internal and external customers.
- Answer phone line and aid in management of group business mailboxes, ensuring a timeliness response to customer inquiries.
- Provide backup coverage for groups as needed.
- Assist teams in compiling data or drafting documents related to vendor policies and procedures.
- Data entry and information tracking for various responsibilities within the teams.
- Organize information for regular and ad-hoc meetings with both internal and external customers.
- Create and maintain multiple spreadsheets for various activities.
- Maintain files, make copies, scan, print and other office support activities as assigned by supervisor.
- Perform other duties and special projects as required.
Technical Assistance
- Perform extensive research with a strong focus on details.
- Draft correspondence based upon detailed analysis and research.
- Understand and apply regulations and policies that govern vendor processes.
- Assist in the tracking, preparation, and evaluation of incidents related to system performance and/or vendor communication and training.
- Test system improvements and report findings to supervisor.
Knowledge, Skills & Abilities
- Communication – Candidate must: have strong writing, oral, interpersonal and communication skills; must be able to effectively listen and answer questions; speak in a positive, professional tone, confidently speak about accomplishments/ likes/ dislikes/ frustrations; provide outstanding customer service and demonstrate ability to problem solve.
- Leadership – Candidate must: demonstrate ability to overcome obstacles; willingly take on challenges and effect change; demonstrate ability for problem solving; understand basic problem-solving concepts; understand own role/responsibility within a team.
- Self Development – Candidate must be: receptive to improvement opportunities; enthusiastic about training opportunities; interested in career growth; and able to learn quickly from mistakes.
- Technology – Candidate must: display an aptitude for computer fundamentals; be familiar with Microsoft applications and Internet resources; and adapt well to technological change
- Work Ethic – be responsible, accountable and productive; display professionalism, integrity, initiative and intelligence; have ability to work in a fast-paced environment, manage multiple priorities, pay attention to details and meet deadlines; and show enthusiasm and interest in this position.
Additional Comments
Telecommuting
The Office of the New York State Comptroller supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, new employees will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation
The Office of the New York State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment
The Office of the New York State Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.
The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.
OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:
- A state pension with vesting after five years’ service
- Comprehensive medical, dental and vision insurance available to all employees and their dependents
- Flexible spending accounts for dependent and health care
- Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
- Public Service Loan Forgiveness (PSLF)
- NYS Deferred Compensation plan
- Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
- Holiday and paid time off
- Shift and geographic pay differentials
- A committed continuous learning environment
- Informational Brown Bag sessions
- Wellness at Work Programs to promote employee health and wellness
- OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
And much more
Jaylin Frese
P: (518) 474-1924
F: (518) 486-6723
[email protected]
Division Contact
Beth Ferracane
[email protected]
To Apply
Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications. Reference Item #03321-JCF on your cover letter for proper routing. Documents must be sent as unlocked and accessible attachments.